Refund policy

SECTION: RETURNS & EXCHANGES

1. Eligibility.

Online purchases qualify for return or exchange within 30 days of the date your order ships. Items must be unworn, in new condition, and have all original tags attached.

 

2. How to Return by Mail.

No need to contact us before mailing back your item. Simply mail your return, with your order number included in or on the package, to:

Knobs Returns
432 Castro Street
San Francisco, CA 94114

We do not issue prepaid return labels. Customers are responsible for the cost of shipping the item back to us.

 

3. How to Return In-Store.

Returns are also accepted in person at our San Francisco store. A printout or screenshot of your online receipt is required. Please note that not all items listed on this website are currently stocked at our store location, though they remain in stock in our warehouse and available for mail return.

4. Refunds.
Once we receive your returned item, your refund will be processed within 3 days.

 

5. Exchanges.
We do not process direct exchanges. To exchange an item, return your original item for a refund under this policy, then place a new order for the item, size, or color you need.

 

6. Shipments Returned to Knobs due to Invalid or Incorrect Address

Packages that have been "Returned to Sender" will be subject to a $7.50 fee, which will be deducted from your refund total. Re-shipping your returned order will require a payment of $7.50, paid prior to the re-shipment.

7. Questions. 
For further assistance with a return or exchange, contact us by email at outfitcastro@yahoo.com or by phone at 415-861-1035. We are open 7 days a week, 12:00 PM to 8:00 PM Pacific Time.